Wave Technologies

PRIVATE TEAM WORKSPACE

Customer Messaging

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Customer MessagingDemo data

Sending locked for testing

WAVE SMS

Inbox

1 new

⌕

WC

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Wave customer · Routed through Wave SMS

Wave team:Eddie

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Replying fromWave SMS number• Logged to HubSpot

0/1,000 · STOP/HELP handled automatically

CUSTOMER CONTEXT

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Conversation: Loading live data
Wave team: Private workspace
HubSpot: Contact linked

Message status

Checking for new replies

Conversation history retained

Customer messaging is currently locked for controlled testing.

FORWARD EXACT MESSAGE

Forward to Tech

Choose installer

Customer context

The customer’s text is forwarded unchanged. Installer phone numbers remain private.

INTERNAL PARTICIPANT

Add Tech

Choose installer

The technician joins this Wave workspace conversation. The customer still receives normal one-to-one SMS and never sees employee phone numbers.